The staff at St Benedict's Edgeworth are committed in their partnership with parents in providing the best education for the students in our care. We understand that questions, queries and concerns often arise for parents seeking the best outcomes for their children in a safe and supportive environment. 

Our school adheres to a CSO Complaints Framework which drives the way parents can raise concerns and the school responds to them, working in partnership for a positive solution to the situation.   

The following is a good rule of thumb on where to begin should you wish to raise any concerns or clarify any information. The first port of call at such times should always be with teachers themselves via a phone call to chat or organise an appointment or an email. Please be mindful that the staff are committed to responding to emails within 1 working day of your enquiry.

If you do not feel the situation is adequately resolved, we ask that you contact the executive team and allow us to investigate and address your concerns. Of course, there are steps beyond that should you still have concerns. However, it it is our hope and commitment that together we can resolve the problem to make for a better experience for your child and make this school the best it can be.

All steps are unpacked in the attached documents which are drawn from the CSO policy and procedure in the link below.